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Quality management: reduction of waiting time and efficiency enhancement in an ENT-university outpatients' department.

Helbig

BMC Health Serv Res (2009) PMID 19183496

Public health systems are confronted with constantly rising costs. Furthermore, diagnostic as well as treatment services become more and more specialized. These are the reasons for an interdisciplinary project on the one hand aiming at simplification of planning and scheduling patient appointments, on the other hand at fulfilling all requirements of efficiency and treatment quality.

DOI: 10.1186/1472-6963-9-21
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