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Healthcare quality and moderators of patient satisfaction: testing for causality.

Int J Health Care Qual Assur 22(4):382-410 (2009) PMID 19725210

The purpose of this article is to present a comprehensive structural equation based service quality and patient satisfaction model taking into account the patient's condition before and after discharge. The authors aim to test for causality in a sample of patients from United Arab Emirates public hospitals.

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